Shipping + Returns
Shipping Information
Processing Times
• Standard delivery: 3-8 business days
• Remote areas may take additional 1-2 days
Returns + Exchanges
Not completely satisfied? We'll make it right. Return within 30 days for a full refund or exchange.
Return Process
- Contact Us: Email gday@trulyco.com.au
- Return Authorisation: We'll provide a return number and prepaid label.
- Send It Back: Package securely and attach the return label.
- Get Your Refund: Processed within 3-5 business days of receipt.
Return Conditions
• Products must be in original condition.
• Original packaging preferred but not required.
• Refunds processed to original payment method.
• Return shipping is FREE for defective items.
Questions about your order? We typically respond within two business days during.
